Frequently asked questions

What is the process?

Select your desired service(s).
Thoroughly read the service description and press "book now." If you are a new customer you will need to update your pets info.
- After updating your pets information continue to follow the steps to book with Carter's K-9.
- Please book at least 7 days in advance.
PLEASE CONTACT (214)-298-1152 BEFORE BOOKING IF YOU HAVE QUESTIONS.

What's next after I book my appointment?

Can I pay through the website?

YES! Kennel Booker allows you to pay when requesting a service with us. PLEASE CONTACT (214)-298-1152 BEFORE BOOKING IF YOU HAVE ANY QUESTIONS!

Do I need to bring my dog anything?

If boarding/daycare please bring do not bring any valuable materials. We only ask that you bring an adequate amount of food and medication if needed. Carter's K-9 provides bowls, bedding etc.

policies

STILL HAVE QUESTIONS?

Contact us via phone, e-mail, or through the site!
- Phone: (214) 298-1152
- E-mail: CLICK HERE

FIRST TIME CLIENTS MUST PROVIDE UP TO DATE SHOT RECORDS FOR THEIR POOCH.
ALL CLIENTS MUST FILL OUT REQUIRED DOCUMENTS BEFORE BEING SERVICED.
FIRST TIME CLIENTS ARE REQUIRED TO A MEET N' GREET BEFORE BOARDING AND DAYCARE.
ANY SIGN OF AGGRESSIVE BEHAVIOR TOWARDS STAFF OR OTHER DOGS WILL NOT BE TOLERATED. IMMEDIATE ISOLATION WILL OCCUR OR IMMEDIATE PICKUP WILL BE NECESSARY (PLEASE NOTE THAT THE SAFETY OF THE PETS and STAFF COMES FIRST).
IF DOG SHOWS SIGN OF ILLNESS IN OUR CARE, OWNER WILL BE NOTIFIED AND MAY HAVE TO PICK UP YOUR DOG IF CONTAGIOUS TO OTHERS. WE ARE NOT RESPONSIBLE FOR INJURY OR PETS WHO MAY BECOME ILL DURING OR AFTER THEIR VISIT.
AUTOMATIC CANCELLATION OF BOOKED APPOINTMENT WILL OCCUR IF CLIENT IS 30 MINUTES LATE WITHOUT GIVING PRIOR NOTICE.
- CLIENT STILL HAS THE OPPORTUNITY TO RE-BOOK FOR ANOTHER AVAILABLE DATE. IF PAYMENT HAS ALREADY BEEN ACCEPTED YOUR PAYMENT WILL BE VALID FOR EXACTLY 30 DAYS FROM YOUR MISSED APPOINTMENT.
- IF DOG IS IN OUR CARE AND CANCELLATION OCCURS, A REFUND FOR THE REMAINING BALANCE WILL BE ISSUED UNDER CERTAIN CIRCUMSTANCES.
NO REFUNDS FOR LATE/NO SHOWS.