FIRST TIME CLIENTS MUST PROVIDE UP TO DATE SHOT RECORDS FOR THEIR POOCH.

ALL CLIENTS MUST FILL OUT REQUIRED DOCUMENTS BEFORE BEING SERVICED.

FIRST TIME CLIENTS ARE REQUIRED TO A MEET N' GREET BEFORE BOARDING AND DAYCARE.

ANY SIGN OF AGGRESSIVE BEHAVIOR TOWARDS STAFF OR OTHER DOGS WILL NOT BE TOLERATED. IMMEDIATE ISOLATION WILL OCCUR OR  IMMEDIATE PICKUP WILL BE NECESSARY (PLEASE NOTE THAT THE SAFETY OF THE PETS and STAFF COMES FIRST).

IF DOG SHOWS SIGN OF ILLNESS IN OUR CARE, OWNER WILL BE NOTIFIED AND MAY HAVE TO PICK UP YOUR DOG IF CONTAGIOUS TO OTHERS.  WE ARE NOT RESPONSIBLE FOR INJURY OR  PETS WHO MAY BECOME ILL DURING OR AFTER THEIR VISIT.

AUTOMATIC CANCELLATION OF BOOKED APPOINTMENT WILL OCCUR IF CLIENT IS 30 MINUTES LATE WITHOUT GIVING PRIOR NOTICE.

•  CLIENT STILL HAS THE OPPORTUNITY TO RE-BOOK FOR ANOTHER AVAILABLE DATE. IF PAYMENT HAS ALREADY BEEN ACCEPTED YOUR PAYMENT WILL BE VALID FOR EXACTLY 30 DAYS FROM  YOUR MISSED APPOINTMENT.

• IF DOG IS IN OUR CARE AND CANCELLATION OCCURS, A REFUND FOR THE REMAINING BALANCE WILL BE ISSUED UNDER CERTAIN CIRCUMSTANCES.

NO REFUNDS FOR LATE/NO SHOWS.